Frequently Asked Questions

If your question is not answered below please don’t hesitate to contact us directly.

Bromo Related

Mount Bromo is located within the massive Tengger Caldera in Bromo-Tengger-Semeru National Park in East Java. The nearest major city serving international flights will be Surabaya, which is about 4-5 hrs drive away. There are 5 volcanoes within the Caldera; Mount Bromo (2,329 m), Mount Batok (2,470 m), Mount Kursi (2,581 m), Mount Watangan (2,661 m), and Mount Widodaren (2,650 m). The five volcanoes within the caldera are surrounded by a vast area of sand called the Laut Pasir, which in turn is surrounded by the steep crater wall of the caldera. Mount Pananjakan located on the rim of the caldera is one of the best place to watch the entire volcanic complex. From Mount Pananjakan, one can also see the majestic fuming Mount Semeru (tallest mountain in Java) located in the south behind the Caldera.

In the early morning or before sunrise, temperature in Mount Bromo can be as low as 5 to 10 Degrees Celsius. Temperature in the late morning and noon time will be around 15-20 Degrees Celsius.

In terms of weather, the best time to visit Mount Bromo is during the dry season from April to October. Incidence of rain is higher during the wet season from November to March, but the national park is still open to visitors during this period.

However, the climate is generally tropical, thus, it really depends on luck because you will only be there for 1-3 days and it doesn’t mean it won’t rain in the dry season or it won’t be sunny in the wet season.

As the area does not have 4 seasons, the differences in weather conditions throughout the year is not as huge as other temperate regions. Generally, it is hot or wet.

Based on statistics, the tours rarely gets cancelled/postponed because of rain. Most of the hikes to Bromo and Ijen happens between 12 midnight to 8am and the chances of it raining during this time is a small subset of the total number of rainy days in the months. Raining during the day usually doesn’t affect much as guests will be travelling from one place to another.

Generally yes but avoid Day of Silence as Mt Bromo is closed. It is not a fixed date every year but it was 17 March to 18 March in 2018. It is also recommended to avoid the Hari Raya period as capacity is limited and accommodations are expensive. Surcharge during this period is 25-50%. We can organise tours during Christmas and New Year’s Eve but there is a surcharge of 10%. We do not impose any surcharge during other periods and all surcharge will be made known before trip booking. Other busy periods are Kasada Bromo, Jazz Bromo and Bromo Marathon. Customers should check availability with us before booking their air tickets.

Most of the trek is on relatively flat and sandy ground except for the flight of stairs from Mt Bromo base to its top. It is a relatively easy trek more akin to Mac Ritchie trail walking than to Mount Ophir (Steep slope) trekking. However, this trek cannot be underestimated as well, as it is definitely more strenuous than a walk in the park. The terrain is very sandy and is exposed to the elements; the trek itself is on open space with no shelter or canopy cover to shield off the strong sun – (where the sun may be especially strong at such altitudes). However, it is definitely suitable for beginners who exercise regularly. Would be okay for elderly below the age of 70.

Ijen requires a 2-3 hour hike up the crater. This is quite tiring and requires people who exercise alittle more frequently. Would not advise elderly to go for this tour and go to Malang to relax instead. However, in the grand scheme of volcano hiking, Ijen and Bromo considered still in the beginner level compared to Mount Kinabalu or Mount Rinjani.

There is a basic toilet (in typical local squat- style) along the trail midway between the car park and the base of Mount Bromo. The amenities are basic and no toilet paper is provided.

The hotel stay will have better toilet facilities.

For travel between cities and towns, the following vehicles with ample space for luggages are used:
1-3 Pax Group – Toyota Innova 7 Seater
4-6 Pax Group – Isuzu Short ELP 9 Seater
7-12 Pax Group – Isuzu Long ELP 12 Seater
13-25 Pax Group – Usually a combination of 2 x Isuzu ELPs as it is difficult for big buses to travel on narrow mountain roads
For travel to Gunung Penanjakan, Sand Sea and Whispering Savannah, you will switch to a 4WD.

We will provide three classes of accommodations for customers to choose – budget, standard and luxury. These options with prices will be provided upon trip enquiry.  It is also possible for customers to book their own accommodations.

We would recommend at least the standard (Hotel stay) and above if possible and budget allows.

Yes, it is possible to do the Mount Bromo tour solely on foot rather than taking the jeep. However, you will have to wake up much earlier and set off from the hotel by 3am. The hike from your resort/hotel in Cemoro Lawang to Mount Penanjakan takes about 2 hours. After sunrise, you will trek from Mount Penanjakan down the caldera, across the seas of sand to the base of Mount Bromo where you will climb up the flight of stairs to its summit. After that, you will hike back to Cemoro Lawang. If you stay further than Cemoro Lawang, then our transport will take you to/from Cemoro Lawang for the hike.

It cost around 75K IDR for one way trip to cross the sand sea on a horse. For a return trip, it will cost around 150K IDR. Note that the horse ride ends close to the start of the stairs to Mt Bromo crater. You will still have to climb the flight of steps up to the crater. Horse ride is entirely optional and you can also walk across the sand sea which most visitors do. Do negotiate with the horsemen to try to get a better deal.

Yes, we can arrange camping for your night stay at Bromo area. But this will incur extra charges and generally we not recommend customers from doing so due to the strong cold winds outdoors.

Yes. You can request for the optional Milky Way tour which starts around midnight from your lodge at Cemoro Lawang. You will head to a nearby peak such as Mount Pananjakan, Mentigen Hill, Kingkong Hill or Seruni Point where you can view the Milky Way. Avid photographers should bring suitable camera equipment such as tripod for Milky Way Photography. This is weather dependent and clear skies is a key factor. Also, you would need a DSLR.

You would then continue with the standard itinerary for sunrise views over Mt Bromo. The extra cost is SGD$50/pax which you can select at checkout (Only certain packages will provide)

The temperature is quite cold in the early morning. Generally, it is about 15 degrees celcius with strong cold winds. You should layer appropriately, preferably in three layers:- a quick dry base layer, a thick fleece or wool jacket and wind breaker with accessories like beanie, scarf and gloves which you can easily remove when the sun rises and gets significantly warmer.

It all depends on individual as some people are used to cold conditions and some are not. However, you can buy additional beanie, scarf or even jacket from the locals for around or less than SGD$5 for each item.

At least 2 litres of drinking water for the whole tour. There is no water source along the way except for some peddlers along the trail selling canned and bottled drinks.

Sunglasses and sunblock lotion are highly recommended – the sun rays can be harsh and at high altitude, it is easy to get sunburnt even though the surrounding temperature is cold. The terrain is very sandy– wearing a face mask is also recommended for protection. (Akin to walking in a desert). If you are visiting the waterfalls, please bring along wet gears (swim suits with tshirt and shorts, booties/sandals, spectacle hooks, waterproof cover for camera which can be secured to your body, change of clothes, towel).

Sampoerna Museum (has a nice cafe)
Masjid Nasional Al Akbar (Beautiful Mosque)
Monkasel (Submarine Monument)
Suramadu National Bridge (nice lightings at night)
Pakuwon Food Festival
Galaxy Mall (big shopping complex)
Mirota Batik (Batik and souvenir shop)
Tunjungan Plaza (Modern shopping mall with cinema and massage)

While meals in the countryside can be basic, once you reach the city like Surabaya, you will find many good restaurants. Our local guide will be able to give good recommendations based on your preference or you can consider some of the restaurants listed below.
1. Layar
Cuisines: Indonesian, Seafood
Specialty: Seafood (Reputedly the best in Surabaya)
Address: Jl Raya Bukit Mas 109 | Jl. Manyar Kertoarjo 62, Surabaya, Indonesia
2. Dream of Kahyangan Art Resto
Cuisines: Indonesian
Specialty: Boneless fish and the great ambience
Address: Puri Widya Kencana LL 05 | Citraland, Surabaya, Indonesia
3. Tempo Doeloe
Cuisines: Indonesian
Specialty: Deep fried Carp fish with special sambal chilli and other authentic local
dishes at great prices
Address: Jl. Raya Juanda Waru, Surabaya, Indonesia

Yes, you can do so at the post office in Sukapura Village near to Bromo and you can purchase postcards in the village itself. Simply request our tour guide to make a stop at the village in advance.

General FAQs

Yes. One important thing to know before you travel to Indonesia is the Indonesia has four different types of visa:Visa Exemption, Visa on Arrival, Visit Visa & Multiple Visit Visa. Each type of visa has specific requirements. You can check the details and Visa & Immigration policy here: http://www.imigrasi.go.id

Bahasa Indonesia is the national and official language of Indonesia and is used in the entire country. Most Indonesians also have their own ethnic language and dialect, with the most widely spoken being Javanese and Sundanese. Some ethnic Chinese communities continue to speak various Chinese dialects, most notably Hokkien in Medan and Teochew in Pontianak.

English is not widely spoken in Indonesia. However, an acceptable level of English can be understood in a number of major cities and tourists’ destinations including Bali, Batam, Jakarta, Bandung, Surabaya, and Yogyakarta. Moreover, most hotel and airline staff can also communicate in English on a basic to moderate level. All of our guides/drivers can also speak English.

You could find SIM Card in airports where they held a number of local cell phone company providers booths for you to choose from such as Telkomsel, XL, Smartfren, 3/Tri, Axis, Indosat/IM3, etc. The prices vary for each provider starting from IDR 10,000. 

You can exchange foreign currency in major cities throughout the archipelago at banks and money changers. Most tourists’ resorts have money changer facilities; however, if you are traveling to more remote areas it is advisable to exchange your money beforehand. If you need a large amount of foreign currency, and you don’t have a foreign currency account at your bank, it is best to order the money the day before. Local banks keep a limited amount of foreign currency in their smaller branches.

The climate of Indonesia is almost entirely tropical. The uniformly warm waters that make up 81% of Indonesia’s area ensures that temperatures on land remain fairly constant, with the coastal plains averaging 28 °C, the inland and mountain areas averaging 26 °C, and the higher mountain regions, 23 °C. Temperature varies little from season to season, and Indonesia experiences relatively little change in the length of daylight hours from one season to the next.

The main variable of Indonesia’s climate is not temperature or air pressure, but rainfall. The area’s relative humidity ranges between 70% and 90%. Although air temperature changes little from season to season or from one region to the next, cooler temperatures prevail at higher elevations. In general, temperatures drop approximately 1°C per 90-meter increase in elevation from sea level with some high-altitude interior mountain regions experiencing night frosts.

Being a tropical country, Indonesia does not have spring, summer, autumn, or winter, instead of just the two seasons of Rainy and Dry, both of which are relative. While there is significant regional variation, in most of the country (including Java and Bali) the dry season is March to October, while the wet season is November to February. However, global warming has made the seasons less predictable.

Most hotels add a 10% service charge to the bill on top of the 10% tax. In restaurants where service charge is not added, a tip of 5 to 10% on the bill will be appropriate depending on the service and type of establishment.

Yes we started in Indonesia and we are very much Indonesia based. We have been in operations for more than 20 years and recently, we set up a sales & marketing office in Singapore whose primary purpose is to work with our partners such as Tripadvisor, Expedia etc to bring international tourists to Indonesia.

In Singapore, we are Singapore Tourism Board licensed tour agency. Our Travel Agent Licence Number is 02630.

Private Tour FAQs

This means that during the tour, it will only be your group. We do not mix other strangers into your tour. With that being said, there will still be other tourists in the tourist attraction but our car and guide will be specifically for you. 

We also run public tours , this will be separately labelled and this would mean that you travel with strangers together. 

Flight Itenrary FAQs

Most of the tour package would indicate the start time and end time for the tour package. 

If you are in doubt, do not hesitate to chat with us through the online chat or drop us an email. =)

We do but it depends on the time and period of your travel. Prices of air tickets also fluctuate from time to time. Once you are confirmed with the tour package, you can check with us for a preferred rate for the air ticket. However, the price quoted will only make sense if you are about to book. 

We recommend our customers to use www.skyscanner.com (our partner) to search for the competitive prices for air tickets. 

Others

You can spend any time between 3 days and 1 month for your holiday. With each holiday length we will recommend you how to best spend your precious vacation in the country.

As for price wise, it depends on what kind of traveller are you. For the mid tier, you will typically a comfortable trip will be about 80-120USD per day inclusive of the accommodation , food, trips, entrance fees etc. 

In general, children are counted as 11 and below and each component of the trip have a different policy toward children. For example: for air plane ticket, your under-2 year old toddler will travel free of charge; and 2-11 year old will be charged 75% ticket fare.

We do have children price for certain package and we recommend to check the package details for the price details. 

Yes we definitely can. Once the trip ends, you can let us know where you want to be dropped off (Must be on the way in the itinerary) and you can continue onwards to your other destination.